Hassle-Free Returns & Refunds

At Prime Auto Parts, customer satisfaction is important to us. If an eligible product does not meet your expectations, you may request a return in accordance with this Returns & Refunds Policy.

This policy explains our return requirements, refund process, product eligibility, and important conditions that apply to returned merchandise.

Return Window

Eligible products may be returned within 30 days from the date your order is delivered.

Return requests submitted after the 30-day return period may not qualify for a refund unless otherwise required by applicable law or covered under a separate warranty agreement.

Refund Processing

Once your returned item has been received and inspected, approved refunds are typically processed within 10 business days.

Refunds are issued to the original payment method used when the order was placed.

Processing times may vary depending on your financial institution or payment provider.

How to Request a Return

Returning an eligible item is simple.

Step 1 – Contact Our Team

Contact Prime Auto Parts within 30 days of delivery and provide your:

  • Order number
  • Product information
  • Reason for the return

Step 2 – Return Authorization

Our customer support team will review your request and, if approved, issue a Return Authorization (RA) along with return instructions.

Returns sent without an authorized RA number may be refused.

Step 3 – Return Shipment

Carefully package the product and return it according to the instructions provided.

For engines, transmissions, trailers, and other oversized freight shipments, our team will coordinate the appropriate freight return process where applicable.

Step 4 – Inspection & Refund

After the returned item arrives at our facility, it will be inspected to verify that it meets our return requirements.

If approved, your refund will be processed within 10 business days.

Return Eligibility

To qualify for a refund, returned products must generally:

  • Be returned within the applicable return period.
  • Be in their original condition.
  • Be free from damage caused after delivery.
  • Include all original components where applicable.
  • Meet the product-specific requirements outlined below.

Prime Auto Parts reserves the right to deny returns that do not satisfy these requirements.

Product Return Guidelines

Eligible for return within 30 days provided the engine:

  • Has not been installed.
  • Has not been modified.
  • Has all original components.
  • Has wiring that has not been cut or altered.
  • Has been properly drained of fluids before return.

Transmissions

Eligible for return within 30 days provided the transmission:

  • Has not been installed.
  • Has not been modified.
  • Includes all original components.
  • Has been properly prepared for shipment.

Engine & Transmission Packages

Returnable within 30 days if all included components remain complete, uninstalled, and unmodified.

Body Panels & Exterior Parts

Including:

  • Doors
  • Fenders
  • Mirrors
  • Hoods
  • Bumpers
  • Quarter panels

Items must be:

  • Unused.
  • Uninstalled.
  • Returned in their original condition whenever reasonably possible.

Electrical & Mechanical Components

Electrical and mechanical parts are eligible for return when:

  • They have not been installed.
  • They remain in their original condition.
  • They show no evidence of damage or misuse.

Wheels & Tire Packages

Eligible for return provided they:

  • Have not been mounted.
  • Show no signs of road use.
  • Remain in original condition.

Enclosed Cargo Trailers

Trailers may be eligible for return within 30 days provided they:

  • Have not been registered.
  • Have not been used.
  • Remain in substantially the same condition as delivered.

Because trailers require specialized transportation, customers should contact Prime Auto Parts before arranging any return shipment.

Outboard Motors

Outboard motors may be returned within 30 days provided they:

  • Have not been installed.
  • Have not been operated.
  • Have not had fuel introduced into the unit.
  • Remain in original condition.

Items Not Eligible for Return

The following products or circumstances are generally not eligible for return:

  • Installed products.
  • Modified or altered products.
  • Products that have been cut, drilled, welded, or otherwise changed.
  • Products damaged after delivery.
  • Products showing misuse or neglect.
  • Custom-built or special-order products.
  • Products sold as “As-Is” or marked as non-returnable.
  • Items specifically excluded on the product listing.

Return Shipping

Responsibility for return shipping depends on the reason for the return.

If the return is the result of:

  • An incorrect shipment by Prime Auto Parts.
  • A product that arrives damaged.
  • A verified warranty issue.

Prime Auto Parts will provide return instructions and advise whether return shipping will be arranged or reimbursed.

For customer preference returns or incorrect purchases, the customer may be responsible for applicable return shipping costs.

Core Charges

Some engines and transmissions include a refundable core charge.

Core charge refunds are processed separately from product refunds.

To qualify for a core refund, the returned core must satisfy our inspection requirements and be received within the applicable return period.

Damaged or Incorrect Deliveries

Please inspect your shipment immediately upon delivery.

If your order arrives damaged or you receive an incorrect item:

  • Notify Prime Auto Parts within 48 hours of delivery.
  • Retain all packaging materials where possible.
  • Take photographs showing the damage or incorrect shipment.
  • Contact our customer support team before returning the product.

Prompt reporting allows us to resolve the matter as quickly as possible.

Exchanges

Where inventory is available, eligible returned products may be exchanged instead of refunded.

Exchange requests are subject to product availability at the time the returned item is received and inspected.

Return & Refund Frequently Asked Questions

How long do I have to request a return?

Eligible products may be returned within 30 days from the delivery date.

When will I receive my refund?

Approved refunds are generally processed within 10 business days after the returned item has been received and inspected.

Do I need a Return Authorization?

Yes.

A Return Authorization (RA) must be obtained before returning any merchandise.

Can I return an installed engine or transmission?

No.

Installed, modified, or altered engines and transmissions are not eligible for return.

Who pays return shipping?

Return shipping responsibility depends on the reason for the return and will be explained when your Return Authorization is issued.

Can trailers and outboard motors be returned?

Yes.

Eligible trailers and outboard motors may be returned within the applicable return period provided they remain unused and satisfy all return requirements.

What if my refund has not appeared?

If your refund has not appeared after the normal processing period, please contact our customer support team so we can assist you.

Contact Us

If you have questions regarding returns, refunds, exchanges, or return eligibility, please contact our customer support team before returning your purchase.

Prime Auto Parts
1910 George Dieter Dr
El Paso, TX 79936
United States

Phone:+1 (562) 351 -9354
Email: info@primeautopartsstore.com