Secure, Simple & Transparent Payments

At Prime Auto Parts, we are committed to providing a secure, transparent, and hassle-free purchasing experience. This Payment Policy explains the payment methods we accept, when payments are processed, pricing and tax information, financing options, refund processing, and the measures we take to protect your payment information.

By placing an order with Prime Auto Parts, you acknowledge and agree to the payment terms outlined in this policy.

Accepted Payment Methods

We offer multiple payment options to make your purchasing experience convenient and secure. Available payment methods may vary depending on the products purchased and the total order value.

Credit & Debit Cards

We accept the following major card providers:

  • Visa
  • Mastercard
  • American Express
  • Discover

ACH / Bank Transfer

Available for qualifying larger purchases upon request.

Business Invoicing

Available for approved repair facilities, dealerships, fleet operators, and wholesale customers with established commercial accounts.

Financing

Financing options may be available for eligible purchases through an approved financing provider.

1. Payment Processing

Payment is authorized and collected when your order is placed unless your purchase qualifies for approved financing or business invoicing.

Orders containing custom-built, special-order, or sourced-to-order products may require full or partial payment before procurement, sourcing, or production begins.

Prime Auto Parts reserves the right to delay shipment until payment has been successfully authorized and received.

2. Pricing, Taxes & Currency

All prices displayed on our website are listed in United States Dollars (USD).

Applicable sales tax is calculated during checkout based on your shipping destination and the applicable federal, state, and local tax regulations.

Shipping, freight, handling, and delivery charges are calculated separately and clearly displayed before your order is finalized.

Prime Auto Parts reserves the right to update pricing at any time and to correct pricing errors prior to processing an order.

Businesses claiming tax-exempt status must provide a valid exemption certificate before their order is processed.

3. Order Verification & Fraud Prevention

To protect our customers and reduce fraudulent transactions, certain orders may require additional verification before processing.

Verification procedures may include:

  • Confirmation of billing information.
  • Verification of payment details.
  • Direct communication with the purchaser.
  • Additional documentation for higher-value transactions.

Orders that cannot be verified or are reasonably suspected of fraudulent activity may be delayed, cancelled, or refunded at our discretion.

If additional verification is required, our team will contact you using the information provided during checkout.

4. Declined or Failed Payments

If your payment cannot be successfully processed, your order will not be confirmed until valid payment has been received.

Customers may be required to:

  • Verify their payment information.
  • Use an alternative payment method.
  • Contact their financial institution to authorize the transaction.

Prime Auto Parts is not responsible for delays caused by declined, expired, or otherwise unsuccessful payment authorizations.

5. Core Charges & Deposits

Certain engines, transmissions, and other major automotive components are sold with a refundable core charge.

The applicable core charge is collected together with your purchase during checkout.

Once the eligible core has been returned and successfully inspected according to our return requirements, the applicable refund will be issued to the original payment method.

Returned cores must satisfy all eligibility requirements before a refund can be processed.

6. Financing Options

Qualified customers may be eligible for financing through one of our approved financing providers.

Financing approval, repayment schedules, available terms, interest rates, and eligibility requirements are determined solely by the financing provider.

Financing agreements remain separate from Prime Auto Parts’ standard payment terms and conditions.

7. Business & Wholesale Accounts

Repair facilities, dealerships, commercial customers, fleet operators, and wholesale buyers may apply for commercial purchasing privileges.

Approved accounts may qualify for:

  • Business invoicing
  • Commercial payment terms
  • Volume purchasing arrangements
  • Dedicated account support

Commercial account approval is determined on a case-by-case basis and may require supporting business documentation.

8. Payment Security

Protecting your financial information is one of our highest priorities.

All online payments are processed through secure, PCI-compliant payment gateways utilizing industry-standard encryption technology.

Prime Auto Parts does not store complete credit card numbers on its servers.

For your protection:

  • We will never request your complete credit card number by email, telephone, or text message.
  • We will never ask you to provide your CVV security code outside of a secure checkout process.
  • If you receive any communication requesting sensitive payment information while claiming to represent Prime Auto Parts, please contact us directly before responding.

9. Refund Processing

Approved refunds are issued using the original payment method selected during checkout.

Depending on your bank, card issuer, or payment provider, refunds generally appear within 5 to 10 business days after they have been processed.

Actual processing times may vary depending on your financial institution.

10. Payment Errors

While every effort is made to ensure accurate pricing and payment processing, occasional technical or administrative errors may occur.

If a pricing discrepancy, duplicate payment, or payment processing error is identified, Prime Auto Parts reserves the right to cancel the affected transaction and issue any necessary refund before fulfilling the order.

Customers will be notified promptly should such a situation occur.

11. International Orders

Customers placing orders outside the United States may be subject to currency conversion fees, exchange rate adjustments, or additional banking charges imposed by their financial institution.

Any charges imposed by third-party payment providers remain the responsibility of the customer.

Questions About Payments

If you have questions regarding accepted payment methods, financing options, business invoicing, payment verification, or refund processing, our customer support team is available to assist you.

We are committed to providing every customer with a secure, transparent, and dependable purchasing experience.