Return & Refund Policy – Prime Auto Parts Store
At Prime Auto Parts Store, your satisfaction is our priority. If you’re not completely satisfied with your purchase, we offer a 30-day return window from the date of delivery, subject to the conditions outlined below. JDM Auto Parts Returns
1. Returns
You may request a return within 30 days of receiving your order. To be eligible, the item must:
. Be unused and in the same condition as received.
. Include all original packaging, accessories, and documentation.
. Be accompanied by a valid proof of purchase (invoice or receipt).
How to start a return:
Please email us at contact@primeautopartsstore.com to request authorization.
Once approved, we will provide a return shipping label and instructions.
Note: Unauthorized returns (sent without prior approval) will not be accepted.
– Exchanges
We do not process direct exchanges. If you need a different item:
Submit a return request for the original item.
Place a new order separately after your return is approved.
– Non-Returnable Items
Certain items are not eligible for return, including:
Custom-built or personalized parts and accessories.
Items damaged due to misuse, improper installation, or modifications.
If you are unsure whether your item qualifies, please contact us before placing your order.
– Damaged or Incorrect Items
Please inspect your order upon delivery. If you receive a defective, damaged, or incorrect item:
Contact us within 48 hours of delivery.
We will promptly resolve the issue by providing a replacement or refund.
2. Refunds
Once your return is received and inspected, we will notify you of the approval status.
Approved refunds will be issued to your original payment method.
Processing time may take 3-10 business days, depending on your bank or payment provider.
– Return Shipping Costs
For approved returns due to our error (e.g., defective or incorrect items): We cover the return shipping cost.
For discretionary returns (e.g., changed mind, ordered the wrong item): Return shipping costs may be the customer’s responsibility.
– Need Assistance? JDM Auto Parts Returns
For any questions about returns or refunds, contact us: