Standard shipping within the United States typically takes 5 -10 business days after your order is processed. Some custom or special-order parts may require extra handling time (4-7 business days).
Shipping is charged at a flat rate of USD 400, unless stated otherwise during checkout.
Yes. Once your order ships, you’ll receive an email with a tracking number and a link to follow the shipment in real time.
We accept secure payments via bank transfer, credit card, Apple Pay, PayPal, etc. If you’d like to pay by bank transfer, please contact us for instructions before placing your order.
Yes. All transactions are processed through a secure online checkout system with encryption protocols in place to protect your data.
You may cancel your order before it is shipped. Once the order is dispatched, cancellations are no longer possible, and our Return & Refund Policy applies.
If your item arrives visibly damaged:
Refuse delivery and notify us immediately.
If already delivered, contact us right away at contact@primeautopartsstore.com.
All items are fully insured during shipping.
Yes, please refer to our Return & Refund Policy for full terms, including timeframes and item conditions.
Yes. Sales tax is included where applicable.
No. Import duties and taxes are prepaid, so you won’t be charged additional fees upon delivery.
You can reach our customer service team via:
📧 Email: contact@primeautopartsstore.com
📞 Phone: (915) 206-9578
🕒 Hours: Monday – Friday 8:00 AM – 6:00 PM (EST), Saturday 8:00 AM – 12:00 PM